Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions

General Questions

If you’re a regular shopper, it’s best you create a login ID with us. It’ll save you a lot of time at the time of check-out.

In case, you’ve forgotten your credentials, click on forget password and follow the on-screen instructions to recover your password and get back to shopping 😀

Find the tab “Want something from US” on our page and message us right away!

We’re available at the following medium but strict adherence to business hours is requested.

Whatsapp: +92-314-3654090

Facebook: www.facebook.com/thebeautybroadway

Instagram: www.instagram.com/beauty.broadway.2102

Email: [email protected]

We regret to inform you that we cannot process your return. We encourage you to conduct thorough research and review swatches online before making a purchase. Please note that individual results may vary, and we are not responsible for how a product performs on your skin.

We only accept returns for products damaged during transit, provided you report it within 2 hours of receiving the item. If the product is available, an exchange will be offered. Expired products received will also be accepted for return. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase. Please note, only regular-priced items are eligible for refunds; sale items cannot be refunded or exchanged.

Payment & Shipping

We’re working with multiple courier services that have provided us (and you) the ease of Cash on Delivery. However, if you feel you’re more comfortable with a bank transfer, feel free to do the same. Our bank transfer details are as follows:

Name: Muhammad Ghazanfar Khan

Bank: Standard Chartered Bank

Account Number: 01706778601

IBAN: PK10SCBL0000001706778601

JazzCash: Afzal

Account Number: 03212158110

We’re currently not accepting card payments, but will let you know when we do 🙂

You are not allowed to open your parcel before you pay; orders are always delivered as promised otherwise they are never dispatched. If you open a parcel before paying the rider, you will be blacklisted from our page and socials.

Once the order is dispatched, you are alerted with an SMS from the courier company with your COD amount and consignment number. If you’re from Karachi, you should receive the parcel with 24 hours of receipt of SMS. If you’ve placed an order for a city other than Karachi, please allow between 48 to 72 hours to receive your parcel.

If over 36 hours have passed since you received the courier SMS, please contact us using the details above. If you haven’t received an SMS, WhatsApp us immediately.